This privacy policy explains how Microsoft Certified Technicians collects, uses and discloses personal and other information Microsoft Certified Technicians receives in connection with the user support services we provide to user (the “Services”) in accordance with the Terms of Use. When you submit information through our website, email, chat session, provide it to our technicians or, use the Services, you (the “user”) agree to our use of this information consistent with this privacy policy.
HOW MICROSOFT CERTIFIED TECHNICIANS COLLECTS INFORMATION
We provide user support services to our consumers through telephone support as well as onsite support.
Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician.
TYPES OF INFORMATION
Microsoft Certified Technicians collects the following information you provide:
PERSONAL INFORMATION:
We will ask you when we need information that personally identifies you (“personal information”) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details such as First and Last name, E-mail address, Postal address, Personal identifier etc. Microsoft Certified Technicians uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
PAYMENT INFORMATION:
If you register for the Services, Microsoft Certified Technicians may collect credit card information, and other payment information. Like many companies, Microsoft Certified Technicians may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Microsoft Certified Technicians uses payment information to complete your transactions.
SUBSCRIBER (USER) COMPUTER INFORMATION:
We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
a). Information about the date of purchase of your computer,
b). Type of computer
c). Identification number of your computer
d). Make and model of your computer and/or any computer hardware,
e). Software installed or peripherals attached to it,
f). Condition of the computer,
g). System and registry data about software installations and hardware configurations, and error tracking files.
Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
TROUBLESHOOTING TOOL:
Microsoft Certified Technicians your applications. This information is communicated to Microsoft Certified Technicians using security technologies over the Internet. Microsoft Certified Technicians analyzes this information to help troubleshoot and solve end-user problems. The Microsoft Certified Technicians troubleshoot application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
Use of Troubleshooting applications may be subjected to the terms and conditions of the respective software license agreements.
LIVE HELP SESSION RECORDS:
Microsoft Certified Technicians reserves the right to monitor and record on-call and on-site sessions between users and Microsoft Certified Technicians technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
COOKIES:
We may use cookies and similar technologies to provide you with more personal service on our website and as you interact with Microsoft Certified Technicians. Cookies are small pieces of information stored by your browser on your computer’s hard drive or on your device. Cookies help us keep track of the preferences you specify. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you prefer not to store the information for future use. Each browser is different, so please check the help menu of your browser.
LOG FILES:
We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.
SUPPLEMENTATION OF INFORMATION
In order to protect Microsoft Certified Technicians from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.
SHARING AND INFORMATION DISCLOSURE
We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services.
We may also share, disclose, or transfer your personal information as follows: a). To Microsoft Certified Technicians affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes;
b). To third party service providers and suppliers acting on our behalf to provide products or services to you; and
c). To other third parties for purposes you have allowed.
Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of Microsoft Certified Technicians or others.
We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time. If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law. INTERNATIONAL USERS
Because Microsoft Certified Technicians operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by Microsoft Certified Technicians and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the Microsoft Certified Technicians website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.
SECURITY
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
SURVEYS
From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
CONTESTS
Microsoft Certified Technicians may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.
CHILDREN
Our Services are not intended for use by anyone under the age of 13. Consistent with the Children’s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user’s personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us through our website.
NOTIFICATION OF CHANGES
We reserve the right to change our privacy policy. Please check our website periodically for changes so that you are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.
QUESTIONS
If you have any questions about our privacy policy you may email questions or inquiries to support@microsoftcertifiedtechnicians.com